Return & Exchange Policy
- We will gladly accept any unworn, unwashed, unused product with original tags & packing within 30 Days of purchase for a refund or an exchange.
- Products with genuine fault ‘ll be replaced free of cost and shipper ‘ll arrange the pick up of wrong product from your given address in the available service areas.
- Delivery charges of return and exchange will not be refunded if there’s no genuine fault.
- Please return goods with a copy of the invoice and mention the reason for returning the items.
- Customer needs to send the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address if he/she wants to return due to change of mind or any other reason.
- Only the products with genuine fault ‘ll be exchanged or refunded.
- Due to use of Studio lights in shoot actual product color might slightly vary from the image and that product ‘ll neither be exchanged nor refunded.
- If you receive any product other than your order you’ll be issued a voucher and that ‘ll be compensated to your next order.
- Delivery Charges according to courier service will not be refunded.
- Refund requests will be processed within 7 working days after receiving the return products.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Policy
- Free Shipping on all orders over the value of Rs.2000/-
- Orders placed by 12:00 noon (Pakistan Standard Time) will be shipped the same day via Registered Courier Service.
- Orders received after 12:00 pm will be dispatched the next day.
- Orders received on Sundays and on Pakistan’s National Holidays will be processed and shipped on the next working day.
- Delivery time is between 3 to 5 working days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or our mega sales events.
- On orders above the value of Rs.15,000 we will need an advance payment. Customer will be contacted for payment information on order confirmation and the account details will be communicated then. These order will not be shipped via a courier. They will be sent via Daewoo, Pakistan Post.
Need help?
Contact Us via Call (03094118737) or Whatsapp (03094118737) or Email: Orders@hbshoppingstore.com